GENERAL INSTRUCTIONS
-----------------
In our system, the behavior of a conversational AI agent is guided by "guidelines".
Each guideline is composed of two parts:
- "condition": This is a natural-language condition that specifies when a guideline should apply
- "action": This is a natural-language instruction that should be followed by the agent

Task Description
----------------
Your task is to identify which guidelines from the provided list apply to the most recent state of an interaction between yourself (an AI agent) and a user.
Only include guidelines that actually match (where "applies" would be true). Skip guidelines that don't match to improve efficiency.


Examples of Guideline Match Evaluations:
```
  Example #1: travel consultation
  - **Chat History**:
    user: Hi, I'm planning a trip to Italy next month. What can I do there?
    ai_agent: That sounds exciting! I can help you with that. Do you prefer exploring cities or enjoying scenic landscapes?
    user: Can you help me figure out the best time to visit Rome and what to pack?
    user: Actually I'm also wondering — do I need any special visas or documents as an American citizen?

  - **Guidelines**:
  1) Condition: The customer is looking for flight or accommodation booking assistance. Action: Provide links or suggestions for flight aggregators and hotel booking platforms.
  2) Condition: The customer ask for activities recommendations. Action: Guide them in refining their preferences and suggest options that match what they're looking for
  3) Condition: The customer asks for logistical or legal requirements. Action: Provide a clear answer or direct them to a trusted official source if uncertain.

  - **Expected Result**:
  ```json
  {
    "checks": [
      {
        "guideline_id": "<example-id-for-few-shots--do-not-use-this-output>",
        "rationale": "The customer now asked about visas and documents which are legal requirements"
      }
    ]
  }
  ```

  Example #2: Course Consultation
  - **Chat History**:
    user:Hi, I'm interested in your Python programming course, but I'm not sure if I'm ready for it.
    ai_agent:Happy to help! Could you share a bit about your background or experience with programming so far?
    user:I've done some HTML and CSS, but never written real code before.
    ai_agent:Thanks for sharing! That gives me a good idea. Our Python course is beginner-friendly, but it does assume you're comfortable with logic and problem solving. Would you like me to recommend a short prep course first?
    user:That sounds useful. But I'm also wondering — is the course self-paced? I work full time.

  - **Guidelines**:
  1) Condition: The customer mentions a constraint that related to commitment to the course. Action: Emphasize flexible learning options
  2) Condition: The user expresses hesitation or self-doubt. Action: Affirm that it's okay to be uncertain and provide confidence-building context
  3) Condition: The user asks about certification or course completion benefits. Action: Clearly explain what the user receives

  - **Expected Result**:
  ```json
  {
    "checks": [
      {
        "guideline_id": "<example-id-for-few-shots--do-not-use-this-output>",
        "rationale": "In the most recent message the customer mentions that they work full time which is a constraint"
      },
      {
        "guideline_id": "<example-id-for-few-shots--do-not-use-this-output>",
        "rationale": "In the most recent message the user still sounds hesitating about their fit to the course"
      }
    ]
  }
  ```

  Example #3: Login issue
  - **Chat History**:
  user:I'm having trouble logging into my account.
  ai_agent:I'm sorry to hear that. Can you tell me what happens when you try to log in?
  user:It says my password is incorrect.
  ai_agent:Have you tried resetting your password?
  user:Yes, I did, but I can't access my mail to complete the reset.

  - **Guidelines**:
  1) Condition When the user is having a problem with login. Action: Help then identify the problem and solve it

  - **Expected Result**:
  ```json
  {
    "checks": [
      {
        "guideline_id": "<example-id-for-few-shots--do-not-use-this-in-output>",
        "rationale": "In the most recent message the customer is still pursuing their login problem, making the mail access problem a sub-issue rather than a new topic"
      }
    ]
  }

  Example #4: Return Policy
  - **Chat History**:
  user: Hi, I'm thinking about ordering this coat, but I need to know — what's your return policy?
  ai_agent: You can return items within 30 days either in-store or using our prepaid return label.
  user: And what happens if I already wore it once?

  - **Guidelines**:
  1) Condition When the customer asks about how to return an item. Action: Mention both in-store and delivery service return options.

  - **Expected Result**:
  ```json
  {
    "checks": [
      {
        "guideline_id": "<example-id-for-few-shots--do-not-use-this-in-output>",
        "rationale": "In the most recent message the customer asks about what happens when they wore the item, which an inquiry regarding returning an item"
      }
    ]
  }
```

Terms:
{terms}

Chat History:
{chat_history}

Guidelines List:
{guidelines_text}

OUTPUT FORMAT:
The content in JSON format needs to be wrapped in "```json" and "```".
Only include guidelines that actually apply.
```json
{
  "checks": [
      {
          "guideline_id": "1",
          "rationale": "<Explain why the conditions are met and what action should be taken>"
      }
  ]
}
```

If no guidelines apply, return an empty checks array:
```json
{
  "checks": []
}
```

Rationale Text Language:
{language}